At SCMUSIC, we believe that trust is the most critical instrument in our ensemble. Just as you rely on precision in your craft—whether selecting the perfect string for resonance or the ideal component for your amplifier—we apply the same meticulous care to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website or make a purchase.

We serve a global community of musicians, luthiers, builders, and enthusiasts—from the guitarist in the Americas ordering premium Acoustic Strings to the luthier in Europe sourcing specialized Amplifier Parts. Our commitment to security, transparency, and reliability extends to every note of your digital interaction with us.

1. Information We Collect

To provide you with a seamless and secure experience, we collect information that you provide directly and through automated technologies:

Information You Provide:

  • Identity & Contact Data: Name, email address, shipping/billing address, phone number.
  • Payment Data: Payment method details (e.g., card type, last four digits, PayPal email). Please note: We do not store full credit card numbers on our servers. All payment transactions are processed by PCI-DSS compliant partners.
  • Transaction Data: Details about your purchases (e.g., Acoustic Guitars, Cello Strings, Band & Orchestral Accessories), order history, and shipping preferences.
  • Communication Data: Correspondence with our support team via email (e.g., [email protected]).

Automatically Collected Information:

  • Technical & Usage Data: IP address, browser type, device information, pages viewed, time spent on site, and referring URLs. This helps us understand how artisans and musicians navigate our catalog of Classical Guitars, Drum Cases, or Bass Amplifiers.
  • Cookie Data: See Section 6 for detailed information.

2. How We Use Your Information

Your data is handled with the precision of a luthier setting up an instrument. We use it to:

  • Process & Fulfill Orders: To complete your purchase, arrange shipping via DHL/FedEx/EMS, and send order confirmations.
  • Provide Customer Support: Our team, knowledgeable in both musical instruments and tools, uses your information to assist with inquiries, returns, or custom orders.
  • Secure Transactions: To verify payments, prevent fraud, and ensure compliance with financial regulations—applying the same security standards we use to pack a rare Cello or Clarinet.
  • Improve Our Service: Analyze site usage to enhance the user experience, optimize our product range (from Acoustic Guitar Amplifiers to Banjo Strings), and ensure our site functions flawlessly for a global audience.
  • Communicate (With Consent): Send service-related announcements or, if you opt-in, information about new products, offers, or luthier tips. You may opt-out at any time.

3. Sharing and Disclosure of Information

We treat your data with the confidentiality of a trusted workshop. We do not sell your personal information. We may share it only in these specific circumstances:

  • Service Providers: With trusted partners who perform services on our behalf, such as payment processing (Visa, MasterCard, JCB, PayPal), shipping carriers (DHL, FedEx, EMS), and IT infrastructure support. These partners are contractually bound to protect your data.
  • Legal Compliance: If required by law, regulation, or legal process (e.g., court order).
  • Business Transfers: In connection with a merger, sale, or transfer of assets, where customer information may be part of the transferred assets.
  • International Transfers: As we serve customers globally (excluding some remote regions and parts of Asia), your data may be processed in the United States or other countries where our service providers operate. We ensure appropriate safeguards are in place.

4. Data Storage and Security

Security is our unwavering note. We employ robust measures to protect your information:

  • SSL Encryption: Our entire website uses Secure Socket Layer (SSL) encryption, ensuring that data transmitted between your browser and our servers is secure.
  • PCI-DSS Compliance: Our payment partners adhere to the strictest Payment Card Industry Data Security Standards.
  • Data Retention: We retain personal data only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes.
  • Secure Storage: Data is stored on secure servers with access limited to authorized personnel.

5. Your Rights and Choices

You have control over your personal information, consistent with applicable laws (such as GDPR for EU residents, CCPA for California residents, etc.). Your rights may include:

  • Access & Correction: Request access to or correction of your personal data.
  • Deletion: Request deletion of your data, subject to certain legal exceptions.
  • Opt-Out: Opt-out of marketing communications by using the unsubscribe link in our emails.
  • Data Portability: Request a copy of your data in a structured, machine-readable format.
  • Restrict Processing: Object to or restrict certain types of processing.

To exercise these rights, or for any privacy-related questions, please contact our dedicated support team:
Email: [email protected]
Postal Address: SCMUSIC, 3439 Ocala Street, Philadelphia, US 63463

We will respond to your request in a timely manner, consistent with applicable law.

6. Cookies and Tracking Technologies

Like fine-tuning an instrument, we use cookies and similar technologies to optimize your browsing experience.

  • What Are Cookies? Small data files placed on your device that help us remember your preferences, analyze site traffic, and personalize content.
  • How We Use Them: To keep items in your cart, understand which products (like Classical Strings or Power Tools) are most popular, and ensure our site functions correctly.
  • Your Control: Most browsers allow you to control cookies through their settings. You can choose to block or delete cookies, but this may affect the functionality of our website.
  • Third-Party Cookies: Our payment and analytics partners may also use cookies. Their use is governed by their own privacy policies.

7. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. The updated version will be posted on this page with a revised “Last Updated” date. We encourage you to review this page occasionally.

Last Updated: October 26, 2023

© SCMUSIC | 3439 Ocala Street, Philadelphia, US 63463 | www.scmusic-au.com

Precision in Payment. Security in Every Transaction.