Welcome to the SCMUSIC FAQ. Here, we’ve compiled answers to the most common questions about our products, shipping, returns, and more. Whether you’re a musician, luthier, or DIY enthusiast, we’re here to ensure your experience is seamless.

Quick Insight: Based on our menu and offerings, SCMUSIC caters to serious musicians, instrument builders, and hands-on crafters who value precision, reliability, and global access. Our style is professional, detail-oriented, and empowering, bridging the worlds of fine artistry and practical craftsmanship. Our products range from delicate acoustic strings to robust power tools, all curated for those who create with passion.

📦 Ordering & Shipping

Where does SCMUSIC ship from?
All orders are carefully packed and dispatched from our workshop at 3439 Ocala Street, Philadelphia, US 63463.
What are my shipping options and costs?
We offer two clear shipping methods to fit your timeline and budget:

🚀 Standard Shipping: via DHL or FedEx. Flat rate of $12.95. Delivery in 10-15 business days after dispatch. Ideal for a balance of speed and cost.

🎁 Free Shipping: via EMS (International Postal Network). FREE on all orders over $50. Delivery in 15-25 business days after dispatch. Perfect for planned projects and non-urgent needs.
How long does order processing take?
Order processing takes 1-2 business days. We handle every item with meticulous care—just like you would in your own craft.
Do you ship worldwide?
Yes! We ship globally to empower creators everywhere. However, we are currently unable to deliver to a select few remote regions and parts of Asia. The checkout process will automatically confirm availability for your location.
When will I receive my tracking information?
You will receive a tracking notification as soon as your order leaves our Philadelphia facility.

💳 Payments & Pricing

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient payment from anywhere in the world.
Is the price on the website the final price?
The price displayed is the item price. Standard shipping is a flat $12.95, or free on orders over $50. Please note that customs duties or import taxes are not included and are the responsibility of the recipient, depending on local regulations.

🔄 Returns & Refunds

What is your return policy?
We offer a straightforward 15-day return policy from the date you receive your items. If something isn’t quite right, please contact our support team to initiate a return.
How do I start a return?
Please reach out to our support team at [email protected]. We’ll guide you through the process and provide any necessary instructions or return labels.

🎸 Products & Care

I need advice on choosing strings for my classical guitar. Can you help?
Absolutely. Our product range includes dedicated Classical Strings and Acoustic Strings, curated for different tones and playing styles. While we can’t provide personalized advice via FAQ, please email us with your instrument model and desired sound, and our team will gladly offer recommendations.
How do you ensure delicate instruments like cellos or guitars arrive safely?
Our dual-domain expertise means we understand that a cello bridge is as delicate as it is crucial. Our packaging is specifically tailored to protect both the finest musical instruments and the most robust tools. We use appropriate cushioning, reinforced boxes, and secure bracing for safe transit.
Do you sell parts for amplifier repair?
Yes! Check our “Amplifier Parts and Accessories” menu category. We stock a variety of components to help you maintain and repair your gear.

🌐 Website & Account

Do I need an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track orders more easily and saves your details for future purchases.
The website shows a product, but I can’t select my country at checkout.
This likely means we are currently unable to ship to your location. As noted, we cannot deliver to some remote regions and parts of Asia. If you believe this is an error, please contact us.

Still Have Questions?

Our dedicated team is here to help you track your shipment, answer delivery questions, or assist with any concerns.

Reach out to us at: [email protected]

We’re proud to be your trusted source, delivering the tools for your passion and the gear for your vision—directly to your door.

© SCMUSIC | 3439 Ocala Street, Philadelphia, US 63463 | www.scmusic-au.com
Tools for Your Passion, Gear for Your Vision.

Note: All delivery times are estimates and may be subject to factors beyond our control, such as customs processing or local postal delays. We appreciate your understanding.

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